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Mazda USA Chooses Xtime to Deliver Next Generation Customer Ownership Experience


-Xtime, the customer retention solution for automotive manufacturers and dealer service departments, announced that it has been selected as the exclusive service automation provider for Mazda North American Operations. Providing integrated service recommendations, pricing, scheduling and service lane check-in through cloud-based applications, Xtime increases customer loyalty and improves the ownership experience.

“We’re always looking at ways to improve the customer experience and are thrilled to partner with Xtime to help us reach our goals”

“For over a decade, Xtime has delivered a superior customer service experience, which is key to our success in driving more customers and revenue for OEMs and their dealerships,” said Xtime President Neal East. “A partnership with Mazda is a great fit, as we are both committed to providing a world class experience across the vehicle ownership lifecycle.”

Efficient and Integrated Mazda Ownership Experience

Mazda Service Scheduler will integrate Xtime’s Scheduling 7, enabling Mazda owners to access dealership scheduling 24/7 via online and through smartphones. Additionally, they can select appointment times based on availability, advisor or transportation. For dealership personnel, Xtime enables anyone in the dealership to answer the phone, book service orders and maximize shop utilization.

By also utilizing Xtime’s service lane tool, Check-In 7, Mazda dealership representatives can use tablets to meet and greet customers immediately on the service drive, confirm appointments, as well as review and capture the customer’s needs and capture vehicle condition and approval signature.

Both retention solutions integrate secure and consistent access to factory and dealer recommendations, declined services, pricing and repair history.

Mazda Dealerships Empowered with Quick Access to Customer and Vehicle Information

Mazda dealers will benefit from other powerful Xtime cloud-based services to retain customers, including:

DMS Integration: Certified, bi-directional integration with dealer management systems ADP, Dealertrack, Reynolds & Reynolds and more. Appointments booked via Xtime appear in the DMS and customer records are updated.
Management Reporting: Service Managers can review Web statistic reports to gain insight into a customer’s online booking experience.
Digital Service Menus: Online and easy-to-read menus provide manufacturer-recommended and dealer-preferred maintenance schedules based on VIN.
Vehicle Owner Sign-In: Mazda owners can log directly into a Mazda dealership website to create appointments. The online account will maintain dealer preference, as well as vehicle and customer information.
Efficient Walk-Around Inspection: Walk-around inspections and vehicle conditions are captured in the Check-In 7-enabled tablet. Vehicle history will also be displayed.
“We’re always looking at ways to improve the customer experience and are thrilled to partner with Xtime to help us reach our goals,” said Tim Manning, Director, Customer Service, Mazda North American Operations. “We see Scheduling 7 as a tool to help Mazda dealers provide a service experience that exceeds consumers’ increasingly demanding expectations.”

Mazda Gets the Most Improved Non-Premium Brand Honors!

Mazda is on fire!! Being the brand to beat in 2014, Mazda really has taken off this past 2 years and the future is bright. Being recognized by J.D. Power as the most improved Non-Premium brand.

“One of the main principles in our DNA is ‘Kaizen’, which is a Japanese term that means ‘continuous improvement through wisdom and ingenuity,’ said Jim O’Sullivan, president and CEO, MNAO. “Mazda’s improvement in this year’s 2014 J.D. Power APEAL study shows that our continued focus on improving vehicles through ongoing evaluations and customer feedback is changing their opinion of the brand, and for the better. Customers are more satisfied with their new Mazda than ever before.”


Image by: MotorTrend

Ethan Low’s VIR Qualifying Run!

As most know MazdaMovement has joined up with Ethan Low and this is  a great video of this 17yr olds battle with SCCA Majors Series leader Alex Bolanos to qualify at last weeks SCCA Majors at VIR.  He will be at this weekends SCCA Regionals with BSI.

Make sure to check out http://www.EthanLowRacing.com and you will see more of Ethan on our channels this year and 2015.

Follow Ethan on his Social Media accounts:


MazdaSpeed3 Island Style!

This “Mazda Spotlight” comes from our friend Brad Pearl and his beautiful MazdaSpeed3 from Hawaii. Brad is on our FaceBook Group page and I just had to share it.

On Nov. 19, 2010 I traded in a stock ’08 Mazda 3 for what is now a well known ’08 Crystal White Pearl MS3 from the islands of Hawaii. I first got the car bone stock with 26,xxx miles. Now it is modified to my liking. Here are pictures from our journey.

Protege Garage TIP
Ebay 3″ Catless Downpipe
Medievil RMM
Turbosmart SU BPV
Cobb AP
TWM Short Throw Shifter
KMD FP internals

Painted upper grille
Blacked out front/ white rear emblem
Debadged hatch
Door molding delete
Lime Green Painted Calipers
Green vinyl fog overlay

BC Racing Coilovers
Dominant Engineering Camber Arms Ver. 2
Racing Beat Front Endlinks
Work Varianza D3S 18×9.5/10 +0/-7
215/35/18 Federal 595

Custom camo fabric overlay on headliner, A and B pillars
Redline Goods shift boot, e-brake boot and armrest cover
9K Racing Shift Knob
Alpine IVA W205 In-Dash DVD Player

Bone stock from the dealership

With RX8 wheels

Lowered on my first set of coilovers I got cheap (Tein Basics) with the new to me Advans

Still on the Tein Basics with the painted Advans

Now on brad new BC Racing coilovers

Laid fabric over headliner and A,B pillars

At SpoCom 2011. 1st place Mazda!

With the TurboXS FMIC at WekFest 2011

And finally to my last setup and recent pictures

Mazda Owner’s Car Corral @ Rolex 24 Daytona Jan 26-29th, 2012!!

Special Pricing for us MazdaMeeps! $45 for Sat and Sun, add Friday for $15.00 more!!!!

Mid Ohio Event video to see what Daytona 24 will be like!

More Rolex fun!

MazdaMovement “Mazda Meeps Spotlight” Week #9 Winner!!

This weeks FaceBook Group “Pic4Swag” winner is Andrew Nuse’s 2006 Mazda3 that really shows the passion in a D.I.Y. build. Congratulations Andrew and we can’t wait to see what 2012 brings to this beautiful Mazda!

My car was purchased in early summer of 2009, with not many intentions of having any serious modding done to it. I have always enjoyed the tuner scene, and I literally grew up around a race track. To rewind for a bit, my father was a co-owner and VP of Road Atlanta through the 90s, before that, he used to race just about everything. At one time our garage was filled with an old Ducati GP bike, three lotus race cars (dating all the way back to the 50s), a Ferrari Daytona (two actually, but one was a race car, the other a full street car), two sprint cars from the the 60s, and .. THE .. McLaren M30 (previously driven by Alain Prost), but that never saw our basement garage, I don’t think.

Forward in time, my car is.. my roots. Sort of. My father quit racing once my oldest sister was born back in the 80s. But growing up on Road Atlanta, being there almost every weekend it felt like, it was.. well it was literally where I grew up.

My car has been through a few odd phases. Exterior parts came first, and wheels and coilovers pretty much came last. It’s been a project, at an equal rate of my paychecks just about. Everything done to my car has been done with my own hands just about, only thing I didn’t get a hand in was installing the header, I was actually being pushed away from trying to help lol. There were absolutely no real directions in the beginning, and I still wasn’t very clear where I was going with this car until I found my wheels.

My wheels changed everything. I bought them from a drifter out in California, who didn’t really know what they were, and they were torn to bits. Curb rash around the entire lips of all 4 wheels, the paint on the centers was all chipping and was all the wrong color, wrong markings, everything. Once I started to work on them I attempted to research all that I could on them. That research brought me to the roots of where my car is today, and what Mazda is also. After contacting every Rays Engineering stores and even their headquarters, I finally came across what they were on a random website when trying to learn how to repair wheels, the website had the exact same wheels. Loandbehold, they are Rays Engineering GTPs from the 90s. They are the “non-mazdaspeed” version of the wheels, which, for those wondering, the Mazdaspeed version of the wheels are on the Mazda 787B. After spending weekend after weekend slaving on the wheels, and discovering what they were, there is no way I can move on to something else.

About halfway of the work into the wheels I purchased the roll bar, which was slightly used, and bought off another Mazda 3 owner who needed to go to a full cage and needed funding to run his 3 doing mountain climbs. And of course after the roll bar found its unlikely size inside of my car, began the full on strip.

My car weighs 300 pounds less than it did stock, is that many times louder, is driven almost every day to work and back home. People at shows freak out whenever I tell them it’s a daily car, but it is totally worth it when you hear a laugh and a big grin, and all of the thumbs up and smiles I get when people see the blue wheels.

The car has a long way to go, and this is just the beginning really. Within the next two years I expect it to be a race car on the streets appearance wise, have a fully built motor, can’t decide on boosting it still (I’m an NA guy I’m sorry, but man do I love it when boost kicks your butt), and find a way to lose a few more pounds.

Mod list.. or something like that:

Wheels & Suspension
MATSU Motorsports tower strut bar
BC Coilovers with Extreme Drop Package
Dominant Engineering Rear Camber Arms
Rays Engineering (2 pc.) GTP 17×8 / 9
Toyo Proxes 205/40 all around

TWM Short Throw shifter
SR*S Type HKS High Performance Exhaust
Takeda Short Ram Intake
NGK Laser Iridium plugs
Advanced Ignition Timing
CPe Rear Motor Mount
Hotchkis Full Sway bar Kit
Cordova Motorsports bored TB
Balance Shaft Delete
Custom Oil Baffle
Draxas Header
Buddy Club Condenser Kit
Street Unit Passenger / Trans solid motor mounts

Debadged (2.3 & Batmanized M)
Type R stubby antenna
Red painted calipers
Bosch ICON wipers & wipers lowered
Rear wiper delete
Speedline Wide angle mirrors
Speedline side and rear clear reflectors
Side molding delete
Red taillight tint
Speed3 wing
RallyArmor Mudflaps
GV Lip
RE Amemiya Speed 3 wing addon
Umnitza Halos
Front Wiper delete

CPE center gauge pod
White interior trim
WINK mirror
RJS Racing 5 pt. Harness
Autpower Roll Bar
Aeroforce Twin Scangauges
INTERIOR DELETE. Minus the dash. (for now)

The Doors Jim Morrison’s ‘Love Street’ home damaged. Miata burned up!!



Mazda – Cars & Coffee….on any Saturday! 2011

Hidden Beneath Mazda USA Headquarters: Candyland! | The Truth About Cars



MazdaMovement “Mazda Meeps Spotlight” Week #6 Winner!!

This weeks “Pic4Swag” Winner is Jonathan Herrera and he is our FaceBook Group winner Week#6. His pic was chosen because it shows the passion and dedication behind his MazdaMovement. Great job Jonathan and this is his story!!

Hello, my name is Jonathan Herrera. My Mazdaspeed 3 was born in August 2006. Champ Car Atlantic Series powered by Mazda originally owned the car. It was used as the Official Pace Car for the Bank Atlantic series prior to the 2008 series.

They custom fabricated a full roll cage from the trunk to inside the dashboard and removed everything in the trunk and also the backseats. They then fabricated a rear seat filler painted to match the body (True Red). They also wired up four front strobe lights, one light bar in the rear, and two more strobes in the back lights for the Pace car role my car played. My car was also signed by Johnny Unser, A famous race car driver from the Indy 500 series.

ChampCar was then absorbed by Indy Racing League in 2008. The Atlantic Series continued for 2 more years. There was a lawsuit that completely shut down the Atlantic Series so all of the cars, including the ChampCar Official Pace Cars, were auctioned off. During this auction, a guy named Scott, a contract employee for ChampCar World Series as an official, bought the car with around 3000 miles on it. The car was garage kept until he went to Champion Porsche at the beginning of 2011 and traded in the Mazdaspeed 3 for a Porsche.

This is where I came along after a long search for a car. I looked at everything; from Subaru’s to the Mazdaspeeds. My dad has bought several cars from Champion Porsche over the course of 11 years. We came across this Mazdaspeed 3 Official Pace Car on their website. I then started to do TONS of research on Mazdaspeed 3s and this one in general. This car was something I really liked because my family and I go to the track all the time; whether it is Palm Beach International Raceway, Sebring, Homestead, and more. It served a nice purpose because of the modifications that were done. We then went and bought the Mazdaspeed 3 a couple of weeks after we found it online. Since then, I’ve done a lot of modifications and have gone to many track and auto x events. The car has been very good to me.

I’ve met many new friends since I’ve gotten my Mazda. I met my “brother” Pace Car that was also used in the same series as me (Mazdaspeed 6). I also go to meets almost every week, whether it’s an Exotic car meet with friends or a Mazda meet. I always get a lot of questions about my car. The Mazda community is like no other.

I want to give shout outs to my Dad for making all this happen, my Mom, Wyatt at StreetUnit, Sharaz at Champion Porsche, Heath for bringing us Mazda guys even more in a group with Mazda Movement, and Juan at Turbo Wax for making my car so shiny!!! Thanks everyone!

Here’s my Modifications;

-3m DI-NOC 1080 Carbon Fiber roof/gas tank/toe hook cover
-Full Pace Car Flash Kit – 4 in front, 2 in back, 1 light
bar in rear window
-Rally Armor mud flaps
-Front fog yellow vinyl
-Painted red calipers
-Rear windshield wiper delete
-Custom black emblems
-HD front lip
-Stubby Antenna
-Removed side moldings
-Rolled Fenders
-Tinted Side windows and back window with cutout for Pace Car Light Bar
-Custom Miami Heat license plate with custom lettering

-2 Crowe Enterprises 5 point Harnesses
-Full Custom Roll Cage – Built in house at the
ChampCar World Series Garage
-Custom Rear Seat Filler – Fabricated in the ChampCar World Series Garage
-Prosport Boost Gauge in Airco vent
-Carbon Fiber Mazdaspeed Rear view mirror cover
-Valentine 1 Radar detecter

-Mazdaspeed Coilovers
-Mazdaspeed Camber Kit

-BBS RG-R – One Piece Die Forged Aluminum
-SURE Motorsports TVS Caps – Ignition Red.

Power Performance Mods
-F5 Fujita Cold Air Intake System
-CorkSport Racing Down Pipe
-Mazdaspeed Cat Back Exhaust System
-SURE Motorsports Torq R3 RMM (Street Urethane)
-4 Sport Stop Brake Rotors
-COBB AP Stage 2
-KMD HPFP Internals
-SURE Motorsports Sidewinder (Turbo Inlet Pipe)